Reward Portal › Settings

Module Settings

SLA Threshold Configuration

Configure the number of days after which complaint SLA badges change color. These thresholds apply to all reward complaints in the list view.

Days until orange badge

Days until red badge

Color Legend
3d 5h  Under warning days 9d 2h  Between warning & critical 18d 7h  Above critical days Closed  Resolved / Expired
Forward Complaint — Allowed User Groups

Only users belonging to the selected groups will appear in the “Forward To” dropdown on the complaint view page.

Select All  ·  Clear All
Reward Status Change — Allowed User Groups

Select which user groups are allowed to set each reward status from the complaint view page. Use the toggle link in each row to quickly select or deselect all groups for a status.

Status Assistant Garage Supervisor ComplaintTest GRS Garage Supervisor Green Army Health Inspector Health Supervisor Hospital Junior Health Inspector Killi Mission Officer Mayor Complaint Cell Registrar SPS Septage Support Superadmin Surveyor Test User Management
Registered
Assigned
Resolved without Fine
Inspection Done
Challan Generated
Notice Generated
Reward Expired
Reward Processing
Reward Given

SLA WhatsApp Alert

Configure automatic WhatsApp reminders to officers with pending SLA-breached complaints.

Send reminder for complaints pending more than this many days
Which day to send automatic reminders
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